Business Skills Training for the Manufacturing Industry

Course ScreenNegativity in the workplace can surface for any number of reasons, personal or professional. Most important is finding a way to end bad attitudes. Curing Negativity: Creating Positive Attitudes, Manufacturing Version provides real life examples of workplace negativity and how to end it.

One cause of poor attitudes at work results from not understanding each other’s work styles. We all have a preference when it comes to the way we work. Some of us are detailed, others are able to see the big picture clearly, while others are able to quickly identify areas of potential concern.

Course ScreenThis brief description of work styles only scratches the surface, however, if you have ever worked in a group it’s likely  you have been identified as one these people or have encountered co-workers who have these strengths. You can learn how to get the most out your manufacturing team members with the training program, Team Building: Understanding Team Member Styles, Manufacturing Version. You will learn how your teams can benefit from each style.

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More Business Skills Titles Now In Video On Demand

Here are the latest titles we’ve added to our library of business skills courses. The topics range from nonverbal communication to accountability; even including an animated take on diversity training.

New Video On Demand Courses Available Now:

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How to Provide Better Customer Service

Course ScreenAs a consumer we often feel as though customer service associates are not listening or simply do not care about our concerns.  Now let’s try a little role reversal, you are the customer service associate, how are you meeting the needs of your customers? The training program Customer Service: Understanding the Customer’s View reminds you to view service from your customer’s perspective. Course Screen

Another training program to help remind customer service professionals of  the importance of empathy and focus is  Telephone Customer Service: Avoiding Monster Mistakes. The two programs offer useful content across many service platforms, from working in a fast food restaurant to an office setting.

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Kids of Mastery Create a Training Video In Just a Few Hours

Last Thursday we celebrated the national “Take Your Child to Work Day.” Our four new “employees” were put to work on a project to create a Video On Demand course to train our employees on some of our emergency procedures.

The kids, ranging from 8 to 13 years old, learned about the production and publishing process and went over our Emergency Action Plan. They viewed one of our courses on Emergency Planning, and then got to work on creating a script based on our emergency procedures.

The production crew and Bill Marker, president

Armed with a couple of our Android phones to use as video recorders, the kids dove into video production. They recruited the assistance of other Mastery employees to help them demonstrate what to do in a medical emergency and severe weather emergency.

After they gathered the video clips they needed, our publishing department walked them through the process to take their raw video and turn it into a packaged Video On Demand course. The final product was uploaded to our Learning Management System by the time we all sat down for lunch.

Everyone was able to gather for a viewing of the course, and the kids received rave reviews. With little direction and a short amount of time they were able to come up with a great final product! They proved how easy it is to create “guerilla” type custom training courses.

Here’s a look at what they did:

 

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New Video On Demand Titles Released This Month

The latest titles released in Video On Demand, cover everything from OSHA’s latest rule on incorporating the Global Harmonizing System within the Hazard Communication Standard, to best practices for leadership, and even some industry-specific titles for those working in government agencies or healthcare facilities.

The latest in safety training includes:

New titles for managers, supervisors, and anyone in a leadership position include:
Topics for your whole team to enjoy include:
Courses designed for the government sector:
Courses for those working in healthcare:

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Healthcare Professionals: Overcoming Patient Care Challenges

Healthcare professionals are often tasked with the heroic challenge of helping people when they are most vulnerable, often emotional and eager to get help immediately. When emotions run wild we aren’t our usual sweet selves.  Between managing patients’ emotions and focusing on providing

prompt, accurate care, healthcare professionals risk being received as rude. “Patient Care: Treat ‘Em Like Dogs“ compares the care provided at the veterinarian’s office and a doctor’s office, check out the video and see which one comes out on top.

Another challenge healthcare professional face is cultural differences. These differences can impact the way care is delivered, which requires understanding and adaptability. A recent news article titled “Report: Diversity Growing in Nearly Every State”  discusses growing diversity in the United States which highlights the need for “Cultural Sensitivity and Diversity in Healthcare.” This video-based training is an excellent source to start or continue your diversity training in healthcare.

 

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Avoid Groupthink and Making Bad Decisions as a Team

Have you ever found yourself agreeing with someone just for the sake of agreeing? It’s likely you were in a group or social setting and didn’t want to be the lone dissenter. Sometimes we agree just to get along or we don’t want to viewed as the only person who didn’t agree. It’s important to learn when and how to disagree when you are part of a group.

The training videos “Group Decision Making: How Bad Decisions Are Made“ and “Groupthink Examples from History“ explore the consequences that can result when someone should have taken a stand against the majority, but didn’t.  You learn how to recognize “groupthink” and prevent poor group decisions.

Group Decision Making: How Bad Decisions Are Made” presents several narrative examples of people agreeing for the sake of agreement, and the consequences suffered by this faulty decision-making.

Groupthink Examples from History” highlights different historical examples of “groupthink.” Dramatizations include those of the decision-making process leading up to the Challenger disaster, among other famous events in history.

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How To Put a Stop to Negative Attitudes at your Workplace

We all occasionally have a bad day, but no one wants to work around someone who complains constantly. People who bring negative attitudes to work bring everyone down, very quickly.  Sometimes they don’t realize that there is a problem and they are impacting others. Someone may have to take a stand and talk to them about it privately. This can be a co-worker who decides to speak on behalf of the group or a supervisor. Either way the task needs to be approached with consideration.

The Video On Demand course Curing Negativity: Creating Positive Attitudes provides examples of how to address this type of issue in a variety of work settings. Curing Negativity: Creating Positive Attitudes, Government Version demonstrates the same best practices using examples designed to appeal to those working in the Government sector. You learn everything from how to initiate the conversation to following up.

 

 

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How to Manage the Fear of Public Speaking

According to an article from WebMD Health News many people find public speaking “…is even scarier than rattlesnakes…” Fortunately for those of you who dread speaking in front of groups there is a great training program to help you overcome the associated anxiety. The Video On Demand training “4 Factors for Confident Public Speaking“ breaks the process into four components helping you to master each:

  1. Mental Component
  2. Visual Component
  3. Vocal Component
  4. Verbal Component
By the end of this program you understand how to prepare yourself to speak confidently in front of groups without being overcome by anxiety.

 

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How to Manage Organizational Change

Managing anything can be problematic when you don’t have the necessary tools and resources to do it effectively. Managing intangibles like change and expectations are no different, you’ve got to have the right tools and know how to use them.

3 Steps to Managing Change simplifies the process by showing you how you can take charge of your response to change. This video-based training walks learners through three phases to navigate organizational change. This includes discussing letting go of old ways, understanding new ways, and adapting to changes.

Another area that can generate amazing results is understanding what you expect is often what you get.  The video Managing Expectations and Self-Fulfilling Prophecies explains how our expectations influence outcomes. The video walks you through the process of establishing and supporting positive expectations.

 

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