This past month we announced our newest content partner, Telephone Doctor. We have published Telephone Doctor’s famous customer service training series in our Video On Demand online training format. These customer service courses are part of our new growing library of business skills training.
We also released several new titles in our Environmental, Health, and Safety library.
Here is a list of our latest releases:
- HazChem: Propane, Butane, and Propylene
- Inspection Basics for Supported Scaffolds
- Ergonomics: Industrial Ergonomics
Injury Prevention for Drywall Hangers & Finishers- The Service Mentality: 7 Characteristics of Excellent Service Providers
- Listening Skills: 6 Steps to Becoming a Better Listener
- From Curt to Courteous: Mastering the 7 Touch Points of Communication
- Questioning Techniques: 7 Methods To Obtain Better Information and Solve Problems
- Five Forbidden Phrases (3.0)
Six Cardinal Rules of Customer Service (3.0)- Proactive Customer Service (3.0)
- Essential Telephone Skills: 10 Core Skills to Delivering Excellent Service Over the Phone
- Six Steps to Service Recovery: Fix The Problem, Manage Their Feelings
- The Seven Keys to A Positive Mental Attitude
- Business Friendly Customer Service
- Influencing The Interaction: 6 Practices for a More Satisfying Customer Experience
How to Handle the Irate Customer: 4-Point Plan for Calming Angry Customers- Essential Elements of Internal Customer Service
- How to Deal With The Foreign Accent (2.0)
- That’s Just Rude! Exploring the Rude Matrix
- Maintaining Customer Relationships

It’s important for impacted workers to understand how the ear functions, how much noise is acceptable, how to determine if your workplace is too noisy and how to use proper hearing protection. Each of the following video training programs approach the topic of hearing conservation slightly different, but the bottom line is you must know when and how to use proper hearing protection.
The National Institute for Occupational Safety and Health (NIOSH)
Stress happens, but if we learn to identify when our bodies are experiencing negative stress, the cause can be uncovered, if it’s not obvious. This allows us to work out a plan to reduce stress. The training video “
The
The Video On Demand training course, “
Workplace Harassment in Industrial Facilities
Bloodborne Pathogens in Commercial & Light Industrial Facilities
Has it been awhile since you had training on cranes and lifting devices? It might be time to refresh with
The 2010
Where’s the first aid kit located in your work area? Do you know what’s in it? Do you know what should be in it? These are just a few questions to answer before there is an emergency. There are times when emergency first aid makes the difference in saving a life or limb. The video
Okay, now you know where the first aid kit is and what it contains, but do you know how to properly apply first aid treatment? Have you identified the areas in which you need to train to be effective? Use the video 

