Another training program to help remind customer service professionals of  the importance of empathy and focus is  Telephone Customer Service: Avoiding Monster Mistakes. The two programs offer useful content across many service platforms, from working in a fast food restaurant to an office setting.

The kids, ranging from 8 to 13 years old, learned about the production and publishing process and went over our Emergency Action Plan. They viewed one of our courses on Emergency Planning, and then got to work on creating a script based on our emergency procedures.

The production crew and Bill Marker, president

Armed with a couple of our Android phones to use as video recorders, the kids dove into video production. They recruited the assistance of other Mastery employees to help them demonstrate what to do in a medical emergency and severe weather emergency.

After they gathered the video clips they needed, our publishing department walked them through the process to take their raw video and turn it into a packaged Video On Demand course. The final product was uploaded to our Learning Management System by the time we all sat down for lunch.

Everyone was able to gather for a viewing of the course, and the kids received rave reviews. With little direction and a short amount of time they were able to come up with a great final product! They proved how easy it is to create “guerilla” type custom training courses.

Here’s a look at what they did:

The latest in safety training includes:

• Hazard Communication & The Global Harmonizing System
• Hazardous Waste

• Coaching: 5 Steps to Build a Winning Team
• Managing Discipline: Your Legal Responsibilities
• Managing Termination: Your Legal Responsibilities
• Managing the Hiring Process: Your Legal Responsibilities
• How to Have Effective Meetings
• Customer Service: Avoid Costly Mistakes (Supervisor Tips)

Topics for your whole team to enjoy include:

• Applying Customer Service Skills Internally
• Customer Service: Avoid Costly Mistakes
• Curing Negativity: Creating Positive Attitudes
• Supporting Your Leader: Becoming a Powerful Follower
• Team Building: 5 Factors for Successful Crisis Response
• Team Building: Understanding Team Member Styles
• Diversity and Inclusion in the Workplace: An Animated Example

Courses designed for the government sector:

• Team Building: Understanding Team Member Styles, Government Version
• Strategic Planning and the Government Performance and Results Act (GPRA)
• Applying Customer Service Skills Internally, Government Version
• Curing Negativity: Creating Positive Attitudes, Government Version

Courses for those working in healthcare:

• Team Building: Understanding Team Member Styles, Healthcare Version
• Managing Workplace Conflicts Healthcare Version
• Patient Care: Treat ‘Em Like Dogs
• 3 Steps to Managing Change Healthcare Version
• Coaching: 5 Steps to Build a Winning Team, Healthcare Version
• Cultural Sensitivity and Diversity in Healthcare

Business skills courses focused for the manufacturing industry:

• Team Building: Understanding Team Member Styles, Manufacturing Version
• Curing Negativity: Creating Positive Attitudes, Manufacturing Version

Keep checking back for more on our latest releases of online workplace training!

prompt, accurate care, healthcare professionals risk being received as rude. “Patient Care: Treat ‘Em Like Dogs“ compares the care provided at the veterinarian’s office and a doctor’s office, check out the video and see which one comes out on top.

Another challenge healthcare professional face is cultural differences. These differences can impact the way care is delivered, which requires understanding and adaptability. A recent news article titled “Report: Diversity Growing in Nearly Every State”  discusses growing diversity in the United States which highlights the need for “Cultural Sensitivity and Diversity in Healthcare.” This video-based training is an excellent source to start or continue your diversity training in healthcare.

The Video On Demand course Curing Negativity: Creating Positive Attitudes provides examples of how to address this type of issue in a variety of work settings. Curing Negativity: Creating Positive Attitudes, Government Version demonstrates the same best practices using examples designed to appeal to those working in the Government sector. You learn everything from how to initiate the conversation to following up.

1. Mental Component
2. Visual Component
3. Vocal Component
4. Verbal Component

3 Steps to Managing Change simplifies the process by showing you how you can take charge of your response to change. This video-based training walks learners through three phases to navigate organizational change. This includes discussing letting go of old ways, understanding new ways, and adapting to changes.

Another area that can generate amazing results is understanding what you expect is often what you get.  The video Managing Expectations and Self-Fulfilling Prophecies explains how our expectations influence outcomes. The video walks you through the process of establishing and supporting positive expectations.

Cadets and graduates explain the lessons they have learned and how the lessons are guiding principles in their professional lives in varied fields. The video-based training shows you how different organizations apply principles of West Point leadership to their day-to-day operations.

Start applying best practices from the well-recognized and successful leaders at West Point.

Certain matters will inevitably surface at work and at home, and lack of accountability is one of those things. Accountability shouldn’t be about placing blame if something goes wrong; it should be about accepting responsibility and owning your results. The training video The Cycle of Accountability: Owning Your Results explains how responsibility, empowerment and accountability are a cycle with clear agreements at its center. The cycle can easily be applied to home and work life.

Another unavoidable challenge is stress. The National Institute for Occupational Safety and Health (NIOSH) states stress  affects our health when it’s not managed. There are always going to be circumstances that create anxiety.  Luckily, we can learn how to “unhook” from these types of relationships so we are not immersed in the stressful situation. Stressful Workplace Relationships teaches a 4-step process to manage strained workplace relationships. The authors of “Working With You is Killing Me”, Katherine Crowley and Kathi Elster, coach you on their preferred methods of coping with stressful situations.

Enjoy the calm waiting for you on the other side of these informative video-based training courses.